From inside the app
- Live chat — the chat bubble in the bottom corner of every Nearmio page. If nobody is online, leave the message and it reaches us with your store attached.
- Support page — open Support in the app's navigation. Choose Feedback, Feature request or Support request, write your message, and press Send. It opens a conversation on our side with your store and plan already attached, so you do not need to tell us who you are.
By email
[email protected]. Include your store's .myshopify.com domain so we can look at the right account.
What helps us answer quickly
- For a pin problem: the store's name as it appears on Locations.
- For a map problem: the URL of the storefront page the block is on.
- For an import problem: the results file from the import, or the spreadsheet itself.
Response time
We aim to reply within one business day, and usually sooner. Feature requests go onto the roadmap list and we tell you if and when they ship.